TERMS AND CONDITIONS
DETAILING POLICIES ON REFUNDS AND CANCELLATIONS
REFUND POLICY AND PROCEDURES
You may be entitled for a refund if you cancelled your booking and did not travel but paid in advance.
You may be entitled for a refund if we failed to supply the service/journey we agreed to supply.
All refunds are processed on a case by case basis.
More than 72 hours before the booking: 5% charge – 95% refund
24-72 hours before: 50% charge – 50% refund
Less than 24 hours: 100% charge – no refund
We may add on a service charge on certain bookings.
Refunds will be investigated and actioned Monday – Friday 09:00 – 17:00. Please email accounts@blueline-taxis.co.uk with your refund details.
CANCELLATION POLICY
Cancellation of bookings can be made via telephone only to our control room (01432 343435) 24 hours a day. Calls may be recorded. If you need to cancel your booking, please contact Blue Line Taxis as soon as possible.
WHY US?
More reviews…
We would just like to say a big thank you for making our transfers to/from Heathrow Airport very enjoyable. The service we received from Blue Line was very efficient and professional. Karl our driver made the trips very comfortable & relaxing, especially after arriving back from Australia. Will definitely be booking Blue Line again to take us on our next holiday. Kindest regards.
Mr & Mrs Gardiner
