TERMS AND CONDITIONS
DETAILING POLICIES ON REFUNDS AND CANCELLATIONS
REFUND POLICY AND PROCEDURES
You may be entitled for a refund if you cancelled your booking and did not travel but paid in advance.
You may be entitled for a refund if we failed to supply the service/journey we agreed to supply.
All refunds are processed on a case by case basis.
More than 72 hours before the booking: 5% charge – 95% refund
24-72 hours before: 50% charge – 50% refund
Less than 24 hours: 100% charge – no refund
We may add on a service charge on certain bookings.
Refunds will be investigated and actioned Monday – Friday 09:00 – 17:00. Please email accounts@blueline-taxis.co.uk with your refund details.
CANCELLATION POLICY
Cancellation of bookings can be made via telephone only to our control room (01432 343435) 24 hours a day. Calls may be recorded. If you need to cancel your booking, please contact Blue Line Taxis as soon as possible.
App Discount Code Terms & Conditions
General Promotions, Offers & Giveaways Terms & Conditions
How to redeem your discount code:
- Open the app and make an eligible booking.
- Enter the discount code in the promo/discount code field before confirming your booking.
- Complete your booking and payment within the app before the expiry date (if applicable).
The detailed terms of each discount code, including expiry date (if applicable), minimum fare (if applicable), and maximum discount value, will be specified within the app or associated promotion.
Who’s eligible for the discount code?
- Discount codes may be available to new users, existing users, or as part of specific promotions.
- Users must have a valid account to complete a booking.
- Discount codes are not tied to a specific account and can be used by any user unless stated otherwise.
Eligible bookings
- Discount codes can only be used on bookings made within the app.
- The discount is applied to the total metered fare or final quoted fare for the journey.
- Discounts are calculated after the full fare is determined, including any applicable charges such as distance, time, or waiting time.
- Discount codes do not apply to additional charges such as cancellation fees, no-show fees, cleaning fees, or damage charges.
- Codes may be subject to a minimum fare requirement and/or a maximum discount cap.
- Each code can only be used once per booking unless otherwise stated.
- Codes cannot be combined with any other promotion, offer, or discount unless explicitly stated.
- Any unused portion of a discount will not be refunded or carried over.
Eligible payment methods
- Payments must be completed through the app using available payment methods.
- Cash bookings may be excluded from discount eligibility unless stated otherwise.
Expiry and validity
- Discount codes are valid only for the period stated or until withdrawn.
- Expired codes will not be accepted.
- We are not responsible for unused or forgotten codes.
Cancellations and refunds
- If a booking made using a discount code is cancelled, the code may be forfeited.
- Reissue of discount codes is not guaranteed.
- Discounts have no cash value and are non-refundable.
Misuse
- We reserve the right to cancel or refuse discount codes where misuse, fraud, or abuse is suspected.
- This includes creating multiple accounts to obtain additional discounts.
- Accounts found in breach may be suspended or terminated.
Technical issues
- We are not responsible for failed or incomplete redemptions due to technical issues, including app, network, or system errors.
General
- Discount codes are non-transferable and cannot be exchanged for cash.
- We reserve the right to amend, withdraw, or modify any promotion at any time without prior notice.
- By using a discount code, you agree to these Terms and Conditions.
Current app discount codes may include BLT5 and BLT20. Each code is subject to its own specific terms in addition to the general App Discount Code Terms & Conditions below.
BLT5 terms:
The discount code BLT5 gives eligible app users £5.00 off a qualifying booking made through the Blue Line Taxis app.
- This offer is available on app bookings only.
- A minimum spend of £7.00 applies before the discount can be used.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
BLT20 Discount Code
The discount code BLT20 gives eligible app users 20% off a qualifying booking made through the Blue Line Taxis app.
BLT20 terms:
- This offer is available on app bookings only.
- There is no minimum spend required to use this code.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
- This offer is available on app bookings only.
- The discount amount may vary depending on the number of goals scored by England in the previous match.
- A minimum spend of £7.00 applies to use this code.
- The code is only valid on the day England are playing their next match, unless otherwise stated.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
How to participate in a promotion or giveaway:
- Follow the instructions outlined in the specific promotion, offer, or giveaway.
- Meet any stated entry requirements (e.g. booking through the app, following a social media page, or submitting an entry).
- Complete any required actions within the stated promotional period.
Full details of each promotion, including eligibility, entry requirements, closing date, and any prizes or rewards, will be specified within the app or associated promotional material.
Eligibility
- Promotions, offers, and giveaways may be open to new users, existing users, or specific groups as defined in the promotion.
- Participants must meet any stated criteria to qualify.
- Employees, affiliates, or associated partners may be excluded where stated.
Promotions and offers
- Offers may apply only to specific services, booking types, locations, or time periods.
- Offers may be limited by availability, usage limits, or redemption caps.
- Promotions cannot be combined with other offers unless explicitly stated.
- Offers have no cash value and cannot be exchanged or transferred.
- Promotions are subject to fair use. Excessive or abnormal usage may result in removal of eligibility.
- Promotions are valid only within our operating areas unless otherwise stated.
- Standard fares and pricing rules apply, and promotions do not guarantee availability of discounted journeys.
Giveaways and prizes
- Winners will be selected as described in the promotion (e.g. random draw or selection criteria).
- Winners may be required to respond within a specified timeframe to claim their prize.
- If a winner does not respond or is ineligible, an alternative winner may be selected.
- Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered unless stated.
- We reserve the right to substitute a prize with one of equal or greater value if necessary.
Expiry and validity
- All promotions, offers, and giveaways are valid only for the period stated.
- Entries or redemptions outside of this period will not be accepted.
Cancellations and changes
- We reserve the right to amend, suspend, or withdraw any promotion, offer, or giveaway at any time without prior notice.
- Where reasonably possible, any changes will be communicated via the app or relevant channels.
Misuse
- We reserve the right to disqualify any participant where misuse, fraud, or abuse is suspected.
- This includes, but is not limited to, manipulation of entries, use of multiple accounts, or breach of these Terms.
Technical issues
- We are not responsible for entries, claims, or redemptions that fail due to technical issues, including app, network, or system errors.
Publicity
- By entering a giveaway, participants may be required to allow the use of their name or entry for promotional purposes, unless prohibited by law.
Liability
- We are not liable for any loss, damage, or disappointment resulting from participation in a promotion, offer, or giveaway, except where required by law.
Service availability
- All bookings and services remain subject to availability and operational conditions.
Data protection
- Any personal data provided will be processed in accordance with our Privacy Policy.
General
- Promotions, offers, and giveaways are non-transferable and have no cash value unless explicitly stated.
- We reserve the right to refuse, cancel, or reverse any promotion, offer, or prize where eligibility criteria are not met.
- We are not responsible for failure to fulfil any promotion due to events beyond our reasonable control.
- By participating, you agree to these Terms and Conditions.
We would just like to say a big thank you for making our transfers to/from Heathrow Airport very enjoyable. The service we received from Blue Line was very efficient and professional. Karl our driver made the trips very comfortable & relaxing, especially after arriving back from Australia. Will definitely be booking Blue Line again to take us on our next holiday. Kindest regards.
Mr & Mrs Gardiner