Detailing policies on refunds and cancellations
Refund policy and procedures
You may be entitled for a refund if you cancelled your booking and did not travel but paid in advance.
You may be entitled for a refund if we failed to supply the service/journey we agreed to supply.
All refunds are processed on a case by case basis.
More than 72 hours before the booking: 5% charge – 95% refund
24-72 hours before: 50% charge – 50% refund
Less than 24 hours: 100% charge – no refund
We may add on a service charge on certain bookings.
Refunds will be investigated and actioned Monday – Friday 09:00 – 17:00. Please email firstname.lastname@example.org with your refund details.
Cancellation of bookings can be made via telephone only to our control room (01432 343435) 24 hours a day. Calls may be recorded. If you need to cancel your booking, please contact Blue Line Taxis as soon as possible.