We’re sorry to hear that you’ve had a negative experience. Please fill out the form below so we can look into this and make it right.

In the Detail section, please provide full details of your incident or journey.

Where possible, include the following information:

• Whether the taxi was pre-booked or taken from a rank

• Date and time of the journey

• Pick-up and drop-off locations

• Vehicle details (make, type, registration or plate number)

• Driver details, if known

• Card payment details, if relevant
• Any other information you feel is important

The more detail you can provide, the quicker we can investigate your complaint.