TERMS AND CONDITIONS
DETAILING POLICIES ON REFUNDS AND CANCELLATIONS
REFUND POLICY AND PROCEDURES
You may be entitled for a refund if you cancelled your booking and did not travel but paid in advance.
You may be entitled for a refund if we failed to supply the service/journey we agreed to supply.
All refunds are processed on a case by case basis.
More than 72 hours before the booking: 5% charge – 95% refund
24-72 hours before: 50% charge – 50% refund
Less than 24 hours: 100% charge – no refund
We may add on a service charge on certain bookings.
Refunds will be investigated and actioned Monday – Friday 09:00 – 17:00. Please email accounts@blueline-taxis.co.uk with your refund details.
CANCELLATION POLICY
Cancellation of bookings can be made via telephone only to our control room (01432 343435) 24 hours a day. Calls may be recorded. If you need to cancel your booking, please contact Blue Line Taxis as soon as possible.
App Discount Code Terms & Conditions
General Promotions, Offers & Giveaways Terms & Conditions
How to redeem your discount code:
- Open the app and make an eligible booking.
- Enter the discount code in the promo/discount code field before confirming your booking.
- Complete your booking and payment within the app before the expiry date (if applicable).
The detailed terms of each discount code, including expiry date (if applicable), minimum fare (if applicable), and maximum discount value, will be specified within the app or associated promotion.
Who’s eligible for the discount code?
- Discount codes may be available to new users, existing users, or as part of specific promotions.
- Users must have a valid account to complete a booking.
- Discount codes are not tied to a specific account and can be used by any user unless stated otherwise.
Eligible bookings
- Discount codes can only be used on bookings made within the app.
- The discount is applied to the total metered fare or final quoted fare for the journey.
- Discounts are calculated after the full fare is determined, including any applicable charges such as distance, time, or waiting time.
- Discount codes do not apply to additional charges such as cancellation fees, no-show fees, cleaning fees, or damage charges.
- Codes may be subject to a minimum fare requirement and/or a maximum discount cap.
- Each code can only be used once per booking unless otherwise stated.
- Codes cannot be combined with any other promotion, offer, or discount unless explicitly stated.
- Any unused portion of a discount will not be refunded or carried over.
Eligible payment methods
- Payments must be completed through the app using available payment methods.
- Cash bookings may be excluded from discount eligibility unless stated otherwise.
Expiry and validity
- Discount codes are valid only for the period stated or until withdrawn.
- Expired codes will not be accepted.
- We are not responsible for unused or forgotten codes.
Cancellations and refunds
- If a booking made using a discount code is cancelled, the code may be forfeited.
- Reissue of discount codes is not guaranteed.
- Discounts have no cash value and are non-refundable.
Misuse
- We reserve the right to cancel or refuse discount codes where misuse, fraud, or abuse is suspected.
- This includes creating multiple accounts to obtain additional discounts.
- Accounts found in breach may be suspended or terminated.
Technical issues
- We are not responsible for failed or incomplete redemptions due to technical issues, including app, network, or system errors.
General
- Discount codes are non-transferable and cannot be exchanged for cash.
- We reserve the right to amend, withdraw, or modify any promotion at any time without prior notice.
- By using a discount code, you agree to these Terms and Conditions.
Current app discount codes may include BLT5 and BLT20. Each code is subject to its own specific terms in addition to the general App Discount Code Terms & Conditions below.
BLT10 terms:
- The discount code BLT10 gives eligible app users 10% off a qualifying booking made through the Blue Line Taxis app.
- This offer is available on app bookings only.
- There is no minimum spend required to use this code.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
BLT15 terms:
- The discount code BLT15 gives eligible app users 15% off a qualifying booking made through the Blue Line Taxis app.
- This offer is available on app bookings only.
- There is no minimum spend required to use this code.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
BLT5 terms:
The discount code BLT5 gives eligible app users £5.00 off a qualifying booking made through the Blue Line Taxis app.
- This offer is available on app bookings only.
- A minimum spend of £7.00 applies before the discount can be used.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
BLT20 Discount Code
The discount code BLT20 gives eligible app users 20% off a qualifying booking made through the Blue Line Taxis app.
BLT20 terms:
- This offer is available on app bookings only.
- There is no minimum spend required to use this code.
- The discount code must be entered in the app before the booking is confirmed.
- The discount is applied to the final quoted fare or metered fare for the journey.
- The discount cannot be exchanged for cash and has no cash value.
- The code cannot be used against cancellation fees, no-show fees, cleaning fees, damage charges, or any other additional charges.
- The code cannot be combined with any other offer, promotion, or discount unless explicitly stated.
- The code is valid only for the promotional period stated or until withdrawn.
- We reserve the right to amend, withdraw, or cancel this offer at any time without prior notice.
- Misuse, fraud, or abuse of the code may result in the discount being refused, cancelled, or removed.
How to participate in a promotion or giveaway:
- Follow the instructions outlined in the specific promotion, offer, or giveaway.
- Meet any stated entry requirements (e.g. booking through the app, following a social media page, or submitting an entry).
- Complete any required actions within the stated promotional period.
Full details of each promotion, including eligibility, entry requirements, closing date, and any prizes or rewards, will be specified within the app or associated promotional material.
Eligibility
- Promotions, offers, and giveaways may be open to new users, existing users, or specific groups as defined in the promotion.
- Participants must meet any stated criteria to qualify.
- Employees, affiliates, or associated partners may be excluded where stated.
Promotions and offers
- Offers may apply only to specific services, booking types, locations, or time periods.
- Offers may be limited by availability, usage limits, or redemption caps.
- Promotions cannot be combined with other offers unless explicitly stated.
- Offers have no cash value and cannot be exchanged or transferred.
- Promotions are subject to fair use. Excessive or abnormal usage may result in removal of eligibility.
- Promotions are valid only within our operating areas unless otherwise stated.
- Standard fares and pricing rules apply, and promotions do not guarantee availability of discounted journeys.
Giveaways and prizes
- Winners will be selected as described in the promotion (e.g. random draw or selection criteria).
- Winners may be required to respond within a specified timeframe to claim their prize.
- If a winner does not respond or is ineligible, an alternative winner may be selected.
- Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered unless stated.
- We reserve the right to substitute a prize with one of equal or greater value if necessary.
Expiry and validity
- All promotions, offers, and giveaways are valid only for the period stated.
- Entries or redemptions outside of this period will not be accepted.
Cancellations and changes
- We reserve the right to amend, suspend, or withdraw any promotion, offer, or giveaway at any time without prior notice.
- Where reasonably possible, any changes will be communicated via the app or relevant channels.
Misuse
- We reserve the right to disqualify any participant where misuse, fraud, or abuse is suspected.
- This includes, but is not limited to, manipulation of entries, use of multiple accounts, or breach of these Terms.
Technical issues
- We are not responsible for entries, claims, or redemptions that fail due to technical issues, including app, network, or system errors.
Publicity
- By entering a giveaway, participants may be required to allow the use of their name or entry for promotional purposes, unless prohibited by law.
Liability
- We are not liable for any loss, damage, or disappointment resulting from participation in a promotion, offer, or giveaway, except where required by law.
Service availability
- All bookings and services remain subject to availability and operational conditions.
Data protection
- Any personal data provided will be processed in accordance with our Privacy Policy.
General
- Promotions, offers, and giveaways are non-transferable and have no cash value unless explicitly stated.
- We reserve the right to refuse, cancel, or reverse any promotion, offer, or prize where eligibility criteria are not met.
- We are not responsible for failure to fulfil any promotion due to events beyond our reasonable control.
- By participating, you agree to these Terms and Conditions.
MATCHDAY2 – Discount Code Terms & Conditions
The discount code MATCHDAY2 gives eligible customers £2.00 off a qualifying taxi journey booked through the Blue Line Taxis app.
Offer validity
Valid on the following promotional dates:
-
10 October 2026
-
27 October 2026
-
31 October 2026
-
21 November 2026
-
5 December 2026
-
8 December 2026
-
26 December 2026
-
The code must be entered and accepted on the relevant promotional date before the booking is confirmed.
-
The code will not be accepted outside the promotional dates listed above.
Eligibility and redemption
- This offer is available exclusively for bookings made through the Blue Line Taxis app.
- A minimum qualifying journey fare of £7.00 applies before the £2.00 discount is deducted.
- The discount applies to the final quoted or metered journey fare, subject to the minimum fare requirement.
- The discount code must be entered in the app before confirming the booking.
- Payment must be completed through an eligible payment method within the app.
- MATCHDAY2 is limited to one redemption per customer on each promotional date.
- The offer cannot be redeemed multiple times by the same person on the same promotional date, including through different accounts.
- The discount cannot be combined with any other promotion, discount code or offer unless explicitly stated.
- The discount has no cash value and cannot be exchanged for cash, refunded separately or transferred to another booking.
- Any unused discount value cannot be carried forward.
- The discount does not apply to cancellation fees, no-show charges, cleaning fees, damage charges or other additional charges.
Bookings, cancellations and availability
- All bookings remain subject to vehicle availability and standard Blue Line Taxis booking conditions.
- Standard fares, waiting-time charges and applicable additional fees remain payable.
- If a booking is cancelled, the discount will not be paid out separately. Any applicable refund or cancellation rights remain unaffected.
- Reinstatement of a discount code following cancellation is not guaranteed, subject to applicable consumer rights.
Misuse and promotional changes
- Blue Line Taxis reserves the right to refuse or cancel a discount where fraud, abuse or deliberate misuse is reasonably suspected.
- Creating multiple accounts or manipulating bookings to exploit the promotion is prohibited.
- Additional or fraudulent redemption attempts may be refused or cancelled.
- Blue Line Taxis may amend, suspend or withdraw this promotion where reasonably necessary, including in cases of technical failure, fraud or circumstances beyond its reasonable control.
- Properly applied discounts on confirmed eligible bookings will be honoured, except where fraud, misuse or a legal requirement justifies otherwise.
General conditions
- This promotion is valid within Blue Line Taxis’ normal operating areas.
- The offer is subject to the general Blue Line Taxis App Discount Code Terms & Conditions.
- Nothing in these terms excludes or restricts customers’ statutory rights.
- By redeeming MATCHDAY2, customers agree to these promotional terms and the applicable app booking conditions.
RACEDAY5 – Discount Code Terms & Conditions
The discount code RACEDAY5 gives eligible customers 5% off a qualifying taxi journey booked through the Blue Line Taxis app.
Offer validity
Valid on the following promotional dates:
-
13 October 2026
-
26 October 2026
-
12 November 2026
-
25 November 2026
-
The code must be entered and accepted on the relevant promotional date before the booking is confirmed.
-
The code will not be accepted outside the promotional dates listed above.
Eligibility and redemption
- This offer is available exclusively for bookings made through the Blue Line Taxis app.
- The 5% discount applies to the final quoted or metered journey fare.
- The discount code must be entered in the app before confirming the booking.
- Payment must be completed through an eligible payment method within the app.
- RACEDAY5 is limited to one redemption per customer on each promotional date.
- The offer cannot be redeemed multiple times by the same person on the same promotional date, including through different accounts.
- The discount cannot be combined with any other promotion, discount code or offer unless explicitly stated.
- The discount has no cash value and cannot be exchanged for cash, refunded separately or transferred to another booking.
- The discount does not apply to cancellation fees, no-show charges, cleaning fees, damage charges or other additional charges.
Bookings, cancellations and availability
- All bookings remain subject to vehicle availability and standard Blue Line Taxis booking conditions.
- Standard fares, waiting-time charges and applicable additional fees remain payable.
- If a booking is cancelled, the discount will not be paid out separately. Any applicable refund or cancellation rights remain unaffected.
- Reinstatement of a discount code following cancellation is not guaranteed, subject to applicable consumer rights.
Misuse and promotional changes
- Blue Line Taxis reserves the right to refuse or cancel a discount where fraud, abuse or deliberate misuse is reasonably suspected.
- Creating multiple accounts or manipulating bookings to exploit the promotion is prohibited.
- Additional or fraudulent redemption attempts may be refused or cancelled.
- Blue Line Taxis may amend, suspend or withdraw this promotion where reasonably necessary, including in cases of technical failure, fraud or circumstances beyond its reasonable control.
- Properly applied discounts on confirmed eligible bookings will be honoured, except where fraud, misuse or a legal requirement justifies otherwise.
General conditions
- This promotion is valid within Blue Line Taxis’ normal operating areas.
- The offer is subject to the general Blue Line Taxis App Discount Code Terms & Conditions.
- Nothing in these terms excludes or restricts customers’ statutory rights.
- By redeeming RACEDAY5, customers agree to these promotional terms and the applicable app booking conditions.
OKTOBERFEST10 – Terms & Conditions
Valid from 23 October 2026 until 25 October 2026.
App bookings only.
Use code OKTOBERFEST10 to receive 10% off an eligible Blue Line taxi booking.
Maximum of 6 redemptions per user during the promotional period.
There is no minimum or maximum booking value required to use the code.
Subject to normal Blue Line booking and vehicle availability.
The discount cannot be exchanged for cash or applied retrospectively to an existing booking.
Blue Line Taxis reserves the right to amend, suspend or withdraw the promotion where reasonably necessary.
Standard Blue Line Taxis booking terms and conditions also apply.
We would just like to say a big thank you for making our transfers to/from Heathrow Airport very enjoyable. The service we received from Blue Line was very efficient and professional. Karl our driver made the trips very comfortable & relaxing, especially after arriving back from Australia. Will definitely be booking Blue Line again to take us on our next holiday. Kindest regards.
Mr & Mrs Gardiner